As a member of the OSI Group, you benefit from a multitude of online tools.
The information below applies to all the information contained on the opto.com Website.
The users of this Website agree to comply with the terms set out below.
Optometric Services Inc. (hereinafter referred to as “OSI”) owns and operates a Website at opto.com (hereinafter referred to as the “site” or “Website”). OSI owns the OSI® SOI® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the “user” or “users”). Refrain from using this Website unless you agree to comply with the conditions.
Information on this Website is intended for informational purposes only and has no contractual value. OSI reserves the right to modify the content of this site. At any time, without prior notice. OSI assumes no liability for errors or omissions in the content of this Website or for information reliability or completeness of said information.
Information published on this Website is based on marketing, statistical or commercial services or other sources OSI considers reliable and are the sole responsibility of their authors and not of OSI. We do not assume any liability for the accuracy or completeness of said information and in no circumstance should this information be regarded as such. Opinions and information as presented on this site reflect our position as of the date of publication and are subject to change without notice.
OSI, its employees and directors will not be liable for damages incurred as a result of the information published on this site, for the views and advice published, expressed or implied regardless of its nature.
OSI expressly refuses any and all responsibility for the manner in which the user of the site may use the information contained, in any decisions that may be made and in the actions that may or may not be taken based on said information.
Presentations made and contained on this site are the intellectual property of OSI. Reproduction in whole or in part of this site on any other medium in prohibited without the express permission of OSI.
User may solely use the information contained on this site for personal use. Reproduction in whole or in part of said information on paper may only be performed for personal use. Said information is not to be copied, distributed or transmitted to third parties nor may it be inserted in a document or other medium.
The links to external Websites and their content shall not be prejudged and OSI will in no way be held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said sites.
OSI draws the attention of the user to the fact that all communication transmitted through this Website remains in the public domain and not the private domain. OSI cannot accept responsibility for the security of the transmission of information.
If you have any questions about the Privacy Policy, the Cookie Policy or our privacy practices, you may send an email to privacy@opto.com.
The confidentiality and integrity of the information circulating over the internet cannot be ensured. OSI cannot accept responsibility in the case that data contained on this site is intercepted.
This OSI site uses cookies. These cookies are small text files saved on the hard disk of a user's computer. These files are completely harmless and cannot contain viruses. These cookies are used to analyze visits to the site. OSI calls upon Google Analytics to help track how users use the site. The number of visitors, path taken to access the site and length of each visit are measured. The cookies cannot, in any way, identify the user. All data is completely anonymous and compiled solely for the purpose of improving the site and tailoring the content to the needs of its visitors.
OSI makes no representations that the content of this site is free of infections, viruses, worms, Trojan horses and/or other codes with contaminating or destructive properties. It is the user's responsibility to take protective measures.
Under no circumstances shall OSI be held responsible for transmission errors of any sort, such as loss of or damage to data, or changes of any type whatsoever, including direct or indirect damage resulting from the use of the services provided on this site.
This Agreement shall be governed by and construed in accordance with the laws of the province of Quebec. Any dispute arising of this Agreement shall be brought before the court in the judicial district of OSI's head office at 4 Place du Commerce, Montreal, QC, H3E 1J4; +1 (800) 363-4096, info@opto.com.
Optometric Services Inc (OSI)
4 Place du Commerce #200
Montreal, QC, H3E 1J4
Thank you for visiting extranet.opto.com (the «Website»), provided to you by OSI Group («We»). We respect the privacy of every individual who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we deal with information received about you.
This privacy policy (the «Privacy Policy») explains how we collect, use, disclose, and protect the personal information of our customers and Website users ("you"), describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Website is for general audiences and is not specifically targeted to or intended for use by children.
We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. Privacy laws in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
By accessing or using the Website, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set out in this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy Policy in a manner that materially impacts your privacy rights, we will provide a notice to you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, when required by law, we will confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated into and considered a part of the Website Terms and Conditions of Use, located at extranet.opto.com/en/legal/.
We collect and use several types of information from and about you, including:
INFORMATION YOU PROVIDE TO US
The information we collect directly from you may include:
Communicating with us: When you contact us about a customer service issue or to make other inquiries, we collect the content of those communications, as well as your full name, clinic name, email, phone number, city, province, and any additional information that allows us to answer your request.
INFORMATION WE COLLECT WHILE YOU INTERACT WITH US THROUGH COOKIES AND OTHER AUTOMATIC DATA COLLECTION TECHNOLOGIES
Refer to Cookie Policy (extranet.opto.com/en/cookies/)
INFORMATION WE COLLECT ABOUT YOU FROM THIRD PARTIES
Refer to Cookie Policy (extranet.opto.com/en/cookies/)
We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this Privacy Policy.
OTHER DISCLOSURES
In addition to any disclosure you may have consented to or permitted under the terms of this Privacy Policy, we may transfer your data, including Personal Information to third parties in the following limited circumstances:
INFORMATION SECURITY
We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.
In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.
If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below
INFORMATION RETENTION
We will retain your Personal Information for as long as it is needed:
We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.
WHERE WE STORE INFORMATION
We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.
If you have any questions about this Privacy Policy, you can contact us at 1-800-363-4096 or email us at privacy@opto.com.
This Cookie Policy explains what cookies are and how we use them. You should read this Policy to understand what type of cookies we use, the information we collect from the cookies, and how that information is managed. For further information on how we handle, store and keep your personal data secure, see our Term of use.
Cookies are small text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. A “session cookie” stores temporary information that is deleted when you close your web browser or turn off your computer or device. A “persistent cookie” enables the site to recognize when you return to it and remains stored on your computer until you delete it. Cookies work to make your experience browsing our site as smooth as possible by remembering your preferences the next time you visit the site.
There are four variety of cookies which operate on our website:
Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.
For further information, please click here.
If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.
This Cookie Policy was last updated on September 25, 2023.